The
Multiplier
Sessions.
An exclusive live coaching series for clients of Neon Canvas and partners of HIP Creative — built to close the gap between knowing and doing.
The Problem
Not a call.
A multiplier.
The Multiplier Sessions are a confidential, live coaching series designed exclusively for practices already inside the ION ecosystem. This is not a public event. It is not a sales pitch.
It is an ongoing strategic investment in the teams and leaders who are committed to growth — facilitated live, with real coaching, real polling, and real takeaways your team can implement immediately.
Who It's For
Clients of Neon Canvas and Partners of HIP Creative — exclusively.
Format
Live, interactive coaching sessions with polling, Q&A, and actionable frameworks.
Cadence
Twice monthly — first and third week of each month, beginning April 7, 2026.
Curriculum
12 sessions across 6 months covering the full spectrum of practice growth.
VERIFIED
$6M+ IN TREATMENT
PERSONALLY SOLD
Meet Your Host
Melissa.
Practice Advisor · ION
Melissa is a Practice Advisor at ION and the lead facilitator of The Multiplier Sessions. A Texas native and former Treatment Coordinator at Sparkman Orthodontics, she brings a rare combination of frontline experience and strategic insight — having personally sold over $6M in treatment before transitioning into practice consulting.
Origin
Born and raised in Texas
Background
Former TC at Sparkman Orthodontics (5 years)
Track Record
Personally sold over $6M in treatment
Role
Practice Advisor at ION
Operations Calendar
6-Month Deployment Schedule.
Sessions run on the first and third week of each month. Click any month to expand.
Week 1
Pre-Consult Power
April 7, 2026
Week 3
Stop Pre-Deciding for the Patient
April 21, 2026
Week 1
Connection That Reveals the Yes
May 5, 2026
Week 3
Money Conversations Without Tension
May 19, 2026
Week 1
When Patients Don't Decide
June 2, 2026
Week 3
From TC to Trusted Advisor
June 16, 2026
Week 1
Grow More the Same or Grow More With More
July 7, 2026
Week 3
Leadership & Accountability
July 21, 2026
Week 1
Patient Experience as a Growth Strategy
August 4, 2026
Week 3
Scheduling Efficiency That Drives Production
August 18, 2026
Week 1
Building a Culture of Continuous Improvement
September 1, 2026
Week 3
Marketing That Converts Consults
September 15, 2026
Curriculum Intelligence
12 Sessions. 6 Months.
One Direction.
Each session is a focused live coaching briefing built around a specific growth lever. Click any session to expand the full briefing details.
Pre-Consult Power
Building Confidence & Excitement Before They Walk In
Objective
Teach Treatment Coordinators how to increase same-day starts before the consultation even begins by creating confidence, clarity, and emotional readiness.
Key Takeaway
"Prepared patients start. Surprised patients stall. When patients know what to expect, anxiety drops — and when anxiety drops, decision-making improves."
Stop Pre-Deciding for the Patient
Objective
Help Treatment Coordinators recognize how internal assumptions influence tone, energy, and case acceptance.
Key Takeaway
"Energy leaks faster than words. Patients borrow your certainty — if you hesitate, they hesitate. Confidence is contagious."
Connection That Reveals the Yes
Using Active Listening to Guide Patient Decisions
Objective
Help TCs move beyond transactional presentations by building meaningful patient connections and mastering active listening skills.
Key Takeaway
"The patient will tell you exactly how to guide them toward a decision — if you're truly listening. Connection creates trust. Listening reveals motivation."
Money Conversations Without Tension
Objective
Remove emotional discomfort from financial conversations and present treatment confidently.
Key Takeaway
"Patients don't feel awkward about money until we do. We're not asking for money — we're offering solutions. Tone communicates value more than words."
When Patients Don't Decide
Maintaining Momentum When Patients Say 'Not Yet'
Objective
Help TCs maintain forward momentum when patients are not ready to start immediately by creating structured follow-up systems.
Key Takeaway
"Most patients don't say no. They say 'not yet.' Follow-up should never feel like chasing — it should feel like continued care."
From TC to Trusted Advisor
Objective
Elevate the identity, confidence, and leadership of the Treatment Coordinator role.
Key Takeaway
"Patients don't buy treatment — they buy trust. Authority comes from calm certainty. Trusted advisors guide; they don't rush."
Grow More the Same or Grow More With More
Understanding Capacity Before Expanding the Team
Objective
Help practices evaluate whether growth should come from optimizing existing systems or increasing capacity.
Key Takeaway
"Growth doesn't always mean hiring more people. Many practices have hidden capacity inside their current schedule."
Leadership & Accountability
Developing Strong Office Managers and Team Leads
Objective
Strengthen leadership culture by helping managers and team leads create clear expectations, accountability, and team alignment.
Key Takeaway
"Leadership is not about control — it's about clarity. Teams perform best when expectations are visible."
Patient Experience as a Growth Strategy
Objective
Help practices recognize that exceptional patient experience drives referrals, loyalty, and long-term growth.
Key Takeaway
"Patients remember how they felt more than what they heard. Experience is the strongest form of marketing."
Scheduling Efficiency That Drives Production
Objective
Teach teams how scheduling systems influence production, patient flow, and team stress.
Key Takeaway
"The schedule is the heartbeat of the practice. A reactive schedule creates chaos. A strategic schedule creates growth."
Building a Culture of Continuous Improvement
Objective
Help practices create a team culture focused on learning, feedback, and growth.
Key Takeaway
"Growth-oriented practices never stop improving. The strongest teams welcome feedback. Small improvements compound over time."
Marketing That Converts Consults
Aligning Marketing Messaging With Patient Expectations
Objective
Help practices ensure their marketing messaging aligns with the actual patient experience so consultations begin with trust and readiness.
Key Takeaway
"Marketing doesn't end when a patient schedules — it continues through the entire patient experience."
Audience Intelligence
Who Each Session Serves.
The frontline of case acceptance. Sessions focused on confidence, connection, and closing without pressure.
Operations, accountability, and team leadership. Sessions that build systems and culture.
First impressions and scheduling efficiency. Sessions that shape the patient's first experience.
Practice vision, capacity planning, and leadership. Sessions for those setting the direction.
Strategic growth decisions and organizational accountability at the highest level.
Patient experience is everyone's responsibility. One session built for the whole practice.
Reserve Your Seat
Claim Your
Access.
The Multiplier Sessions are exclusively available to clients of Neon Canvas and partners of HIP Creative. Register below to secure your practice's seat and receive all session details, dates, and Zoom links directly.
Stop Guessing.
Start Growing.
The Multiplier Sessions are designed to close the gap between knowing and doing — live, with your team, every two weeks. This is your unfair advantage as an ION client.